Privacy Policy

Last updated: February 2024

Introduction

At MRRlytics, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.

Information We Collect

We collect information you provide directly to us, such as when you create an account, connect your WHMCS installation, or contact us for support. This includes: • Account information (name, email, password) • WHMCS API credentials (stored encrypted) • Billing data synced from your WHMCS installation • Usage data and analytics • Communications with our support team

How We Use Your Information

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments and questions • Analyze usage patterns to improve user experience • Detect, investigate, and prevent fraudulent transactions

Data Security

We implement industry-standard security measures to protect your data. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. API credentials are stored using one-way encryption and are never visible to our staff.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery. These providers are bound by contractual obligations to keep your information confidential.

Your Rights

You have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Export your data in a portable format • Opt out of marketing communications To exercise these rights, contact us at privacy@mrrlytics.com.

Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies. You can disable cookies in your browser settings, but some features may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@mrrlytics.com.